FAQs


IS SHIPPING FREE?

Yes! We offer Free Shipping Worldwide!

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

The prices displayed on our site are tax-free, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

HOW LONG DOES SHIPPING TAKE?

It usually takes 7-14 days, please note that it may take longer due to high-demand. 

SHIPPING TIPS: Providing us with error-free Shipping and Billing information will help you avoid unnecessary delays and get your FirePods as quickly as possible.

For more information regarding Shipping and Tracking, please go to our Shipping and Tracking Page. 

CAN I MAKE CHANGES TO MY SHIPPING ADDRESS AFTER I PLACE MY ORDER?

We start working on orders as soon as possible, so we are unable to make any changes or modifications to an order after it has been placed. We kindly ask you to double-check all of your information before placing the order. 

CAN I CANCEL MY ORDER?

Unfortunately, you cannot cancel an order as we ship them as soon as possible, what you can do is file for a Return or a Refund, if you apply. 

For more information, please visit our Returns & Refunds Page.

HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?

Once your order has been shipped, you will receive an email with your tracking information. Please note that this may take a couple of days due to high demand.

For more information about Tracking, please visit our Shipping and Tracking Page.

HOW CAN I CONTACT YOU?

All of our Contact information is on our Contact Us Page, kindly check it out.

If you have any additional questions, you can contact us at: myfirepods@gmail.com